Get in touch

Contact us

We’d love to hear from you. Most enquiries get a reply within one business day.

Support & general enquiries

The fastest way to reach us is by email. Whether you’re a current subscriber needing a hand, a prospective customer with a question, or a journalist or partner, this is the right inbox.

Email: [email protected]
Response time: within one business day, Monday to Friday

Privacy & data requests

For anything relating to your personal data, access, correction, deletion, or other rights under UK GDPR, please email us and we’ll respond within one month.

Email: [email protected]
See our Privacy Policy for the full detail of your rights.

If your data is held in Barclo by a pet-care business (for example because you booked a service through them), that business is the data controller. Please contact them first, we’ll help them respond.

Postal address

Barclo, a trading name of Yellowhite LTD
71-75 Shelton Street
Covent Garden
London, WC2H 9JQ
United Kingdom

Yellowhite LTD is registered in England and Wales under company number 15526944.

Already using Barclo?

If you have a Barclo account, the quickest path to a useful answer is to include your account email in your message so we can look things up straight away. For step-by-step instructions on common tasks, our Help & Platform Guide covers most day-to-day questions.